Customer Service Manager

The Sales Operations team supports a leading high‑tech manufacturing company in Malaysia, driving efficient sales processes and exceptional customer service. As the Sales Operations Manager, you will lead daily operations, coach a high‑performing team, and ensure seamless SAP SD implementation across the region.

Key Requirements:

• Bachelor’s degree in Business Management, Sales & Marketing, or a related discipline, with at least 5 years of customer service or sales operations experience in a high‑tech or manufacturing environment.
• Strong knowledge of SAP SD and proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Proven leadership experience with the ability to coach, motivate, and develop high‑performing teams.
• Excellent communication, organizational, and problem‑solving skills, with the ability to manage multiple priorities in a fast‑paced, international environment.
• Customer‑focused, proactive, and adaptable, with strong stakeholder management skills and fluency in both English and Chinese.

Key Responsibilities:

• Lead and oversee daily Sales Operations activities, ensuring efficient processes and high‑quality customer service delivery.
• Coach, develop, and support the Sales Operations team while driving performance through KPIs and continuous improvement.
• Collaborate with cross‑functional teams to resolve customer issues, optimize operational workflows, and enhance customer satisfaction.
• Act as the SAP SD Key User by maintaining system expertise, supporting process improvements, and delivering SAP training to new team members.
• Analyze operational performance, prepare management reports, and support the implementation of new sales operations processes across the region.