Partner Terms

Effective date: 1 January 2026 Last updated: 1 January 2026

1. Introduction and Parties

These Partner Terms and Conditions (“Partner Terms”) constitute a legally binding agreement between QBox Code Software Services, a company incorporated in India (“MalaysiaWorking”, “we”, “us”, “our”), the owner and operator of MalaysiaWorking.com, and the individual or entity registering as a partner consultant (“Partner”, “you”, “your”).

By submitting a partner application, completing the onboarding process, accessing the partner dashboard, or receiving any lead from MalaysiaWorking, you acknowledge that you have read, understood, and agree to be bound by these Partner Terms in their entirety. If you do not agree to these terms, you must not apply to become a partner and must immediately cease use of the MalaysiaWorking partner programme.

2. Definitions

For the purposes of these Partner Terms, the following definitions apply:

“Platform” means MalaysiaWorking.com, including all pages, tools, calculators, forms, dashboards, and associated digital infrastructure operated by QBox Code Software Services.

“Partner Programme” means the lead referral and distribution service operated by MalaysiaWorking through which registered partner consultants receive qualified leads from prospective clients.

“Lead” means the personal information and submitted enquiry details of a prospective client who has voluntarily submitted a form on the Platform expressing interest in one or more services.

“Lead Fee” means the per-lead fee payable by the Partner to MalaysiaWorking in exchange for access to a Lead under the Pay-Per-Lead plan.

“Subscription Fee” means the recurring monthly fee payable by the Partner to MalaysiaWorking under the Monthly Subscription plan.

“Partner Dashboard” means the online portal provided to approved Partners through which leads, payment, profile management, and account settings are accessed.

“Verified Partner” means a Partner whose application has been reviewed and approved by MalaysiaWorking and who has been granted access to the Partner Dashboard.

“Lead Delivery” means the transmission of a Lead’s contact details and submitted form responses to the Partner via email, WhatsApp notification, and the Partner Dashboard.

“Sensitive Personal Data” means any personal information relating to a Lead including but not limited to full name, email address, phone number, nationality, financial information, and immigration intentions.

3. Partner Eligibility

3.1 Application requirements

To be eligible for the MalaysiaWorking Partner Programme, you must:

(a) Be a licensed, registered, or otherwise legally authorised consultant, firm, lawyer, or agency operating in the field of immigration, visa processing, company registration, business setup, MM2H applications, or related professional services in Malaysia;

(b) Hold any licences, registrations, or authorisations required under Malaysian law for the services you represent yourself as offering, including but not limited to Ministry of Tourism, Arts and Culture (MOTAC) registration for MM2H agents, Malaysian Bar membership for legal advisory, and relevant licences from Suruhanjaya Syarikat Malaysia (SSM) where applicable;

(c) Be capable of legally entering into binding contracts in your jurisdiction;

(d) Not have been previously suspended, banned, or removed from the MalaysiaWorking Partner Programme;

(e) Not be subject to any regulatory investigation, suspension, or disqualification from practising your relevant professional services.

3.2 Misrepresentation

You warrant that all information provided in your partner application is true, accurate, complete, and not misleading. MalaysiaWorking reserves the right to reject any application without providing reasons. Misrepresentation of credentials, licences, or professional qualifications is grounds for immediate termination and may be reported to relevant regulatory authorities.

3.3 Approval at our discretion

Submission of a partner application does not guarantee approval. MalaysiaWorking reserves the sole right to approve or reject applications at its discretion. Approval of your application does not constitute endorsement of you, your firm, or your services.

4. Lead Distribution and Delivery

4.1 Nature of leads

MalaysiaWorking provides lead referral services only. Leads are prospective clients who have voluntarily submitted their details via forms on the Platform. MalaysiaWorking does not guarantee the accuracy, completeness, or quality of information submitted by prospective clients. Leads are transmitted as received.

4.2 Lead sharing

Each Lead is shared with a maximum of two (2) Partner consultants. MalaysiaWorking does not guarantee exclusivity unless expressly agreed in writing under a separate arrangement.

4.3 Lead delivery method

Leads are delivered via:

• Email notification to the Partner’s registered email address
• WhatsApp notification to the Partner’s registered phone number
• The Partner Dashboard

4.4 No guarantee of conversion

MalaysiaWorking makes no representation, warranty, or guarantee that any Lead will result in a client engagement, signed contract, payment, or any commercial outcome for the Partner. Lead quality is provided on an “as-is” basis.

4.5 Lead disputes

If a Partner believes a Lead has been delivered in error, is a duplicate, or is clearly invalid (e.g. a submission with demonstrably false contact details), the Partner must raise a dispute within 48 hours of Lead Delivery by emailing partners@malaysiaworking.com with full details. MalaysiaWorking will review disputes at its sole discretion. Approved disputes may result in a credit or replacement lead. Disputes raised after 48 hours will not be considered.

4.6 Lead expiry

Under the Pay-Per-Lead plan, each purchased Lead is active for 48 hours from the time of payment and delivery. MalaysiaWorking encourages Partners to contact Leads promptly. Delayed contact is at the Partner’s own commercial risk.

5. Pricing, Payment and Plans

5.1 Available plans

MalaysiaWorking currently offers two partner plan types:

(a) Pay-Per-Lead: The Partner pays a fixed fee per individual Lead accessed. Fees are published on the Partner Programme page and may be updated from time to time with reasonable notice.

(b) Monthly Subscription: The Partner pays a recurring monthly fee in exchange for a fixed allocation of Leads per month. Unused Lead allocation does not carry over to subsequent months.

5.2 Payment terms

All fees are payable in advance. Access to Lead contact details is granted only upon successful payment. MalaysiaWorking uses third-party payment processors. By making payment you also agree to the terms of the relevant payment processor.

5.3 Non-refundable

All payments made to MalaysiaWorking are non-refundable unless a Lead dispute is approved under clause 4.5 or a refund is required by applicable consumer protection law. Monthly Subscription fees are non-refundable upon cancellation.

5.4 Subscription cancellation

Monthly Subscriptions may be cancelled at any time by the Partner via the Partner Dashboard or by written notice to partners@malaysiaworking.com. Cancellation takes effect at the end of the then-current billing period. No partial refunds are issued for mid-period cancellations.

5.5 Price changes

MalaysiaWorking reserves the right to change Lead Fees and Subscription Fees with 14 days’ written notice to the Partner’s registered email address. Continued participation in the Partner Programme after the effective date of a price change constitutes acceptance of the new pricing.

5.6 Taxes

All fees are exclusive of goods and services tax (GST), value added tax (VAT), service tax, or any other applicable taxes. Partners are responsible for their own tax compliance in their respective jurisdictions.

6. Partner Obligations

6.1 Professional conduct

Partners must at all times:

(a) Treat Leads with professionalism, courtesy, and respect;

(b) Accurately represent their qualifications, services, and fees to Leads;

(c) Provide services consistent with their stated specialisation and professional standards;

(d) Not charge Leads any undisclosed fees or engage in misleading commercial practices;

(e) Comply with all applicable laws, regulations, and professional conduct standards in Malaysia and any other relevant jurisdiction.

6.2 Data protection and confidentiality

Lead data transmitted to Partners constitutes Sensitive Personal Data. Partners must:

(a) Use Lead data solely for the purpose of responding to the Lead’s enquiry as submitted on the Platform;

(b) Not sell, share, transfer, or disclose Lead data to any third party without the explicit written consent of the Lead;

(c) Not use Lead data for unsolicited marketing, cold calling, or bulk email campaigns unrelated to the Lead’s original enquiry;

(d) Store and process Lead data in compliance with applicable data protection laws, including India’s Digital Personal Data Protection Act 2023, Malaysia’s Personal Data Protection Act 2010 (PDPA), and any other applicable legislation;

(e) Implement reasonable technical and organisational measures to protect Lead data from unauthorised access, loss, or disclosure;

(f) Delete Lead data upon written request from the Lead or from MalaysiaWorking, or within 90 days of the Lead becoming inactive, whichever is earlier.

6.3 Prohibited conduct

Partners must not:

(a) Impersonate MalaysiaWorking, its staff, or any other entity;

(b) Represent themselves as employees, agents, or representatives of MalaysiaWorking;

(c) Mislead Leads into believing that MalaysiaWorking directly provides the services being offered;

(d) Engage in fee-splitting, referral fee arrangements, or other commercial arrangements with MalaysiaWorking staff or affiliates;

(e) Attempt to circumvent the Partner Programme by soliciting Leads to contact them directly through channels that bypass MalaysiaWorking’s systems after an initial paid introduction;

(f) Reverse engineer, scrape, or otherwise extract data from the Partner Dashboard or Platform beyond normal use;

(g) Engage in any activity that brings MalaysiaWorking into disrepute.

7. MalaysiaWorking’s Obligations

7.1 Platform availability

MalaysiaWorking will use reasonable endeavours to maintain the Platform and Partner Dashboard in an operational state. We do not guarantee uninterrupted availability and accept no liability for temporary outages, maintenance periods, or technical failures beyond our reasonable control.

7.2 Lead generation

MalaysiaWorking will continue to operate the Platform, generate leads from prospective clients, and distribute those leads to Partners in accordance with these Partner Terms. We do not guarantee minimum lead volumes under any plan.

7.3 Partner profile

MalaysiaWorking will maintain the Partner’s approved profile listing on the Platform’s consultant directory for the duration of the active partnership, subject to these Partner Terms.

8. Intellectual Property

All content, branding, trademarks, logos, design elements, and technology on the Platform are the exclusive property of QBox Code Software Services or its licensors. Partners are granted a limited, non-exclusive, non-transferable licence to use MalaysiaWorking’s partner materials solely for the purpose of identifying themselves as a verified partner. This licence does not extend to reproduction, modification, or commercial use of MalaysiaWorking’s intellectual property without prior written consent.

9. Disclaimers and Limitation of Liability

9.1 No agency relationship

Nothing in these Partner Terms creates an employment, agency, joint venture, or partnership relationship between MalaysiaWorking and the Partner. Partners operate as independent professionals.

9.2 No warranty on leads

MalaysiaWorking provides leads on an “as-is” basis without warranty of any kind, express or implied, including but not limited to warranties of fitness for a particular purpose, accuracy, or commercial viability.

9.3 Limitation of liability

To the fullest extent permitted by applicable law, MalaysiaWorking’s total aggregate liability to a Partner under or in connection with these Partner Terms shall not exceed the total fees paid by the Partner to MalaysiaWorking in the three (3) months immediately preceding the event giving rise to the claim.

MalaysiaWorking shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of revenue, loss of profit, loss of business opportunity, or loss of goodwill, whether arising in contract, tort, or otherwise.

9.4 Indemnification

Partners shall indemnify, defend, and hold harmless MalaysiaWorking, QBox Code Software Services, and their respective directors, employees, and agents from and against any claims, losses, damages, costs, and expenses (including reasonable legal fees) arising from: (a) the Partner’s breach of these Partner Terms; (b) the Partner’s professional services or conduct with Leads; (c) the Partner’s violation of any applicable law or third-party rights.

10. Suspension and Termination

10.1 Termination by Partner

Partners may terminate their participation in the Partner Programme at any time by providing written notice to partners@malaysiaworking.com. Termination does not entitle the Partner to a refund of any fees paid.

10.2 Suspension or termination by MalaysiaWorking

MalaysiaWorking may suspend or terminate a Partner’s access to the Programme immediately and without prior notice if:

(a) The Partner breaches any provision of these Partner Terms;

(b) The Partner engages in conduct that MalaysiaWorking considers harmful to its reputation or the interests of Leads;

(c) The Partner loses any required professional licence or registration;

(d) The Partner provides false or misleading information in their application or profile;

(e) MalaysiaWorking receives substantiated complaints from Leads regarding the Partner’s conduct;

(f) MalaysiaWorking determines, in its sole discretion, that continued partnership is not in the interests of its users.

10.3 Effect of termination

Upon termination, the Partner must immediately cease using all Lead data previously received, delete or destroy all Sensitive Personal Data in their possession, and remove all references to “MalaysiaWorking Verified Partner” from their marketing materials.

11. Governing Law and Disputes

These Partner Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Partner Terms shall first be subject to good faith negotiation between the parties. If not resolved within 30 days, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 of India, conducted in English, with the seat of arbitration in India. Nothing in this clause prevents MalaysiaWorking from seeking injunctive or other equitable relief in any court of competent jurisdiction.

12. Amendments

MalaysiaWorking reserves the right to amend these Partner Terms at any time. Material changes will be notified to Partners via email at least 14 days before taking effect. Continued participation in the Partner Programme after the effective date of any amendment constitutes acceptance of the revised terms.

13. Severability and Entire Agreement

If any provision of these Partner Terms is found to be unenforceable, the remaining provisions shall continue in full force. These Partner Terms, together with any supplementary agreements, constitute the entire agreement between the parties regarding the Partner Programme and supersede all prior representations, discussions, and agreements on the same subject matter.